Citizen's Advice Barking & Dagenham

Universal Credit Help to Claim line:

0800 144 8444

Advice line:

0808 278 7870

Open 10am to 4pm every week day

Adviser

What will you do?

  • complete an introduction to Citizens Advice and training for your role
  • talk to clients over the phone, face to face, or online to explore what problems they’ve come for help with
  • find information about the clients’ problems and help them to understand their options
  • support clients to take action to resolve their problems. This might include drafting or writing letters, making phonecalls, or referring the client to another organisation
  • write a summary of the clients’ problems and what action you’ve taken
  • look out for problems’ that are common, or are unfair, and write a short report about the problem or a letter to an elected official like an MP, AM or local councillor

Some examples of what you could do:

  • help client with debts work out a reasonable amount to pay back, and make a phonecall to an organisation they owe money to.
  • explore what benefits a client is entitled to and help them to complete a benefit application form.
  • help a client who has problems with their landlord to understand their housing rights.

What’s in it for you?

  • make a real difference to people’s lives
  • learn about a range of issues such as benefits, debt, employment and housing.
  • build on valuable skills such as communication, listening and problem solving, and increase your employability
  • work with a range of different people, independently and in a team.
  • have a positive impact in your community.

And we’ll reimburse travel expenses too.

If you’re training to be a solicitor and you train and volunteer as a local Citizens Advice adviser, you may be able to get up to six months off your solicitor training contract. See Solicitors Regulation Authority for more information.

What do you need to have?

  • You don’t need specific qualifications or skills but you’ll need to:
  • be friendly and approachable
  • be non-judgmental and respect views, values and cultures that are different to your own
  • have good listening skills
  • have excellent verbal and written communication skills
  • have good maths and IT skills
  • be able to understand information and explain it to others
  • be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
  • be willing to undertake training in your role

How much time do you need to give?

Ideally we ask for 8 hours per week, which can be over one day or spread over two days, for at least 12 months.

We can be flexible so come and talk to us.

Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.

If you are interested in becoming an adviser and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.

Can’t find what you’re looking for?

Was this page helpful? Let us know!

Privacy Policy

Click here to view our privacy policy

About Citizens Advice Barking & Dagenham

Charity Registration No: 1123253

Company Registration No: 01821310

VAT No: 105430461

A member of the National Citizens Advice Association

Authorised and regulated by the Financial Conduct Authority FRN no: 617809

Regulated by the Office of the Immigration Services Commissioner (OISC) for the provision of immigration advice and services

Regulated by the Information Commissioner’s Office under ICO reference Z6537830 and we will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our Privacy Policy for more information on how your personal data will be processed and stored

Registered Office 339 Heathway, Essex RM9 5AF

Citizens Advice Barking & Dagenham is the trading name of Barking & Dagenham Citizens Advice Bureau

Copyright © 2022 Citizens Advice Barking & Dagenham. All rights reserved.