News & Campaigns | Citizens Advice Barking & Dagenham

Corona Virus (COVID-19)
Service Change UPDATE

As of 23 March 2020 Citizens Advice Barking & Dagenham has put in place precautions following guidance released by Public Health England and Government in relation to the outbreak of Coronavirus (COVID-19).

We have stopped all face to face services including all drop-ins and face to face appointments. From 23 March all advice will be by telephone or webchat.
Telephone advice services
• Advice – Advice Line: 0300 330 9038
• Universal Credit Help to Claim – Universal Credit Helpline: 0800 144 8444
• Domestic Abuse advice – DV Flag East Helpline: 020 8507 5994 | email: |
Web chat advice Money and Debt | Universal Credit | Consumer advice

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From Monday 2nd March, 2020 we will be joining Citizens Advice National Telephone Adviceline service.

This means our telephone adviceline number will be changing to 0300 330 9038

Joining the Citizens Advice National Adviceline service will have some advantages for people trying to get advice from us via the telephone, such as:

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Our Service January to March 2020

In April 2020 our services are changing to enable us to reach more residents across Barking and Dagenham.

From 2 January we are carrying out new service pilots and re-training our staff and volunteers.

Telephone Advice: 3 days weekly
2 January to 28 February 2020
• Call: 020 8507 5969
• Mondays, Wednesdays and Fridays
• 9.30 to 4.30pm
Note from 1 March 2020 onwards we will be joining the National Citizens Advice telephone advice line and telephone advice will extend to 5 days a week.

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Due to the Barking Learning Centre being used as a Polling Station for the General Election on 12th December, 2019, we will be unable to provide our usual drop-in session on this date.

We will resume our normal drop-in times from Friday 13th December 2019 at 9.00am till 2.00pm

Citizens Advice Barking & Dagenham would like to apologise for any inconvenience caused

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Due to a water leak at our Barking BLC office, we will unfortunately be closed Thursday 6th June, 2019 and unable to provide our regular drop-in advice session.  We aim to resume normal service Friday 7th June 2019 from 9.00am to 2.00pm.

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