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Home » Get Involved » Volunteer » Customer Service and Reception Role

Barking & Dagenham

Customer service volunteer

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What will you do?

          • complete an introduction to Citizens Advice and training for your role
          • staff the reception and other service access points
          • answer the telephone, reply to emails and post
          • welcome all clients and others who contact or visit us
          • explain to the client how long they might be waiting and what will happen
          • help clients to fill forms in
          • record information from the client form onto a spreadsheet or database
          • help with the day to day running of the Citizens Advice service

What’s in it for you?

          • gain and build on valuable skills and experience such as communication, IT skills and working in a team
          • increase your employability
          • contribute to the smooth running of the advice service which makes a real difference to peoples’ lives
          • work with a range of different people, independently and in a team.
            And we’ll reimburse expenses too.

What do you need to have?

          • You don’t need specific qualifications or skills but you’ll need to:
            be friendly and approachable
          • be non-judgmental and respect views, values and cultures that are different to your own
          • have good IT skills
          • be calm under pressure
          • be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
          • be willing to undertake training in your role

How much time do you need to give?

We ask for 1 or ideally 2 days a week. Please see our Volunteer Application form


Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.

If you are interested in becoming a customer service volunteer / reception volunteer then fill in our Volunteer Application form and we take it from there.

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About Citizens Advice Barking & Dagenham

Charity Registration No: 1123253

Company Registration No: 01821310

VAT No: 105430461

A member of the National Citizens Advice Association

Authorised and regulated by the Financial Conduct Authority FRN no: 617809

Regulated by the Office of the Immigration Services Commissioner (OISC) for the provision of immigration advice and services

Regulated by the Information Commissioner’s Office under ICO reference Z6537830 and we will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our Privacy Policy for more information on how your personal data will be processed and stored

Registered Office 339 Heathway, Essex RM9 5AF

Citizens Advice Barking & Dagenham is the trading name of Barking & Dagenham Citizens Advice Bureau

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